Terms and Conditions

1. Introduction

Welcome to ResinStone Group. These Terms and Conditions govern your access to and use of our website, www.resinstonegroup.ae and the information and services presented on it.

In these Terms and Conditions, “ResinStone Group,” “we,” “us,” and “our” refer to the business operating this website. “You” and “your” refer to any visitor, prospective customer, or other person accessing or using the website.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the website.

2. Our Services

ResinStone Group provides information about surfacing and flooring solutions, which may include:

• Resin-bound and decorative resin surfacing.

• Metallic epoxy flooring.

• Epoxy flake flooring and protective coatings.

• EPDM rubber flooring and safety surfacing.

• Residential, commercial, recreational, and other project-specific surfacing solutions.

The availability and suitability of a particular service depend on the project location, site conditions, technical requirements, materials, and other relevant factors.

Information on this website is provided for general informational purposes. The publication of a service or product description does not guarantee that the service is available for every project or location.

3. Website Information and Accuracy

We make reasonable efforts to ensure that the information published on our website is accurate and up to date. However, descriptions, photographs, technical details, colours, finishes, and other content may be subject to change.

Images displayed on the website may be illustrative. Actual colours, textures, finishes, and appearance can vary depending on lighting, display settings, material batches, application methods, and site conditions.

We do not guarantee that every item of information on the website will always be complete, current, or free from errors.

You should contact us to confirm technical specifications, product suitability, availability, and project requirements before making a purchasing or contracting decision.

4. Enquiries and Quotations

You may use our website to submit enquiries, request quotations, or provide information about a proposed project.

When submitting an enquiry, you agree to provide information that is accurate and complete to the best of your knowledge.

Submitting an enquiry does not create a binding contract, confirm a booking, or guarantee that we will undertake the proposed work.

Any quotation provided by ResinStone Group will be subject to its stated scope, pricing, validity period, assumptions, exclusions, and other applicable conditions.

A quotation may need to be revised if the project scope, measurements, materials, site conditions, access arrangements, or other relevant requirements change.

A binding agreement for the supply of materials or performance of services will arise only when the parties have accepted the applicable quotation or entered into a separate agreement, as appropriate.

5. Project Requirements and Site Conditions

The successful completion of flooring and surfacing projects may depend on factors including:

• Existing surface condition and substrate preparation.

• Moisture levels, drainage, and environmental conditions.

• Site access and readiness.

• Accurate measurements and project specifications.

• Appropriate material selection and installation procedures.

• Weather and curing conditions, where relevant.

Customers are responsible for providing accurate project information and communicating any known site restrictions or relevant requirements.

Where required, the project scope, site preparation responsibilities, installation schedule, warranties, and acceptance criteria should be confirmed in writing before work begins.

Additional work arising from unforeseen site conditions or changes to the agreed scope may require a revised quotation or written variation.

6. Pricing and Payments

Unless expressly stated otherwise in a quotation or written agreement, prices and estimates displayed or discussed through the website are not final contractual offers.

The final price may depend on project dimensions, selected materials, surface preparation, labour, transportation, access requirements, and other project-specific factors.

Payment amounts, deposits, payment schedules, applicable taxes, and any additional charges will be communicated through the relevant quotation, invoice, or service agreement.

Customers must comply with the payment terms agreed for their project.

Any cancellation charges, refunds, or adjustments will be governed by the applicable written agreement and relevant law.

7. Scheduling, Delays, and Changes

Project schedules and completion dates may depend on material availability, site readiness, weather, access, and other operational circumstances.

We will make reasonable efforts to meet agreed schedules but cannot guarantee completion by a particular date unless expressly agreed in writing.

Where a delay or change affects a project, the parties should communicate promptly and agree on any necessary adjustments to the schedule or scope.

Neither party will be excused from an obligation where applicable law does not permit such an exemption.

8. Warranties and Service Limitations

Any product warranties, workmanship guarantees, maintenance requirements, or performance commitments will be governed by the applicable quotation, warranty documentation, or written service agreement.

Unless expressly stated in writing, information on this website should not be interpreted as a guarantee of a particular result, lifespan, level of performance, or suitability for every environment.

The performance and durability of installed surfacing may be affected by usage, maintenance, substrate condition, installation environment, exposure, cleaning methods, and other factors.

Nothing in these Terms and Conditions excludes or limits any warranty, consumer protection, or other right that cannot lawfully be excluded or limited under applicable law.

9. Website Use and Prohibited Activities

You agree to use this website only for lawful purposes.

You must not:

• Use the website in violation of applicable laws or regulations.

• Submit false, misleading, fraudulent, or unauthorised enquiries.

• Attempt to gain unauthorised access to the website, its server, or associated systems.

• Introduce malware, malicious code, or other harmful material.

• Interfere with the website’s operation, security, or availability.

• Copy, scrape, or exploit website content for unauthorised commercial purposes.

• Use the website in a manner that infringes the rights of ResinStone Group or any third party.

We reserve the right to restrict access to the website where reasonably necessary to protect our systems, users, business interests, or legal rights.

10. Intellectual Property

Unless otherwise stated, the text, branding, logos, graphics, photographs, designs, layout, and other materials published on this website are owned by ResinStone Group or used with permission from their respective owners.

These materials are protected by applicable intellectual property laws.

You may view and use the website for personal, informational, and legitimate business-enquiry purposes.

You must not reproduce, republish, distribute, modify, sell, or commercially exploit website materials without prior written permission from the relevant rights holder, except where permitted by law.

Nothing in these Terms transfers ownership of intellectual property to you.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services for your convenience.

We do not control all third-party websites or services and are not responsible for their content, availability, security, or terms of use.

Accessing a third-party website is at your own discretion. You should review its applicable terms and privacy policy before using it.

12. Privacy and Personal Information

When you submit an enquiry or otherwise provide personal information through our website, we may process that information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used, stored, and disclosed.

You are responsible for ensuring that the information you provide is accurate and that you are authorised to submit any information relating to another person or organisation.

13. Limitation of Liability

To the maximum extent permitted by applicable law, ResinStone Group will not be liable for indirect, incidental, special, or consequential losses arising from your use of, or inability to use, this website.

We do not guarantee uninterrupted access, error-free operation, or that the website will always be free from viruses or other harmful components.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence where such exclusion is prohibited, or any other liability that cannot lawfully be excluded or limited.

For services provided under a separate project agreement, the applicable contractual terms and mandatory legal requirements will govern the parties’ respective rights and obligations.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or reasonable costs arising from your unlawful use of the website, your material breach of these Terms, or your infringement of another person’s rights.

This provision does not apply to the extent that a loss results from our own breach, negligence, misconduct, or other circumstances for which you cannot lawfully be held responsible.

15. Suspension and Termination of Access

We may suspend, restrict, or discontinue any part of the website where reasonably necessary for maintenance, security, operational reasons, or compliance with legal requirements.

We may also restrict access where we reasonably believe a user has engaged in unlawful activity, attempted to compromise website security, or materially violated these Terms.

Such action will not affect any rights or obligations arising under a separate agreement, except as permitted by that agreement and applicable law.

16. Force Majeure

Neither party will be liable for a delay or failure to perform an obligation to the extent caused by circumstances beyond its reasonable control, where recognised by applicable law.

Such circumstances may include natural disasters, severe weather, government restrictions, widespread service interruptions, supply-chain disruptions, or other qualifying events.

The affected party should notify the other party as soon as reasonably practicable and take reasonable steps to minimise the impact.

This clause does not remove any obligation or remedy that cannot lawfully be excluded.

17. Governing Law and Jurisdiction

These Terms and Conditions are intended to be governed by the applicable laws of the United Arab Emirates, subject to any mandatory laws and regulations that apply to the relevant transaction or parties.

Any dispute relating to these Terms and Conditions will be subject to the jurisdiction of the competent courts determined under applicable UAE law, unless a different arrangement is validly agreed in writing.

Nothing in this section limits any mandatory rights or remedies available under applicable law.

18. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, website functionality, business practices, or legal obligations.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are published constitutes acceptance only to the extent recognised by applicable law. Where separate consent or notification is legally required, we will follow the applicable requirements.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid or unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable where legally permissible.

20. Contact Us

If you have questions about these Terms and Conditions or our website, please contact us using the details below.

Business Name: ResinStone Group
Email: haddad@resinstonegroup.ae
Telephone: +971 56 842 3444
Address: Warehouse Unit 5, Jebel Ali Industrial First, Dubai, United Arab Emirates

Website: https://resinstonegroup.ae/

We will make reasonable efforts to respond to enquiries concerning these Terms and Conditions.