Privacy Policy
Effective Date: October 12, 2026
Last Updated: October 12, 2026
1. Introduction
Welcome to ResinStone Group. We respect your privacy and are committed to protecting the personal information you share with us through our website.
This Privacy Policy explains how ResinStone Group (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you visit our website, https://resinstonegroup.ae/ submit an enquiry, request a quotation, or contact us regarding our surfacing and flooring services.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular type of data processing, we will obtain that consent separately.
2. Information We Collect
We may collect the following types of information when you interact with our website.
A. Personal Information
When you submit a contact form, request a quotation, or enquire about our services, we may collect:
Full name
Phone number
Email address
Company name, where applicable
Project location or UAE emirate
Type of surface or flooring service required
Project sector and estimated project area
Project details, messages, and customisation requirements
You should only provide information that is relevant to your enquiry.
B. Technical Information
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, or other enabled services. This may include:
IP address
Browser type and version
Device and operating system information
Pages visited and time spent on the website
Referring website or source
Date and time of access
Technical logs and diagnostic information
The information collected depends on the website configuration and the services in use.
C. Cookies and Similar Technologies
Our website or third-party services may use cookies and similar technologies to support website functionality, remember preferences, analyse website traffic, and improve performance.
You can manage cookies through your browser settings and, where provided, our website’s cookie consent controls. Disabling certain cookies may affect some website features.
Please refer to our Cookie Policy for further information about the cookies used on our website.
3. How We Use Your Information
We may use the information we collect for the following purposes:
To respond to enquiries and quotation requests.
To understand your flooring or surfacing project requirements.
To arrange site visits, consultations, and project discussions.
To recommend suitable surfacing systems and services.
To communicate with you regarding your enquiry.
To manage prospective and existing business relationships.
To operate, maintain, secure, and improve our website.
To troubleshoot technical issues and prevent fraudulent or unauthorised activity.
To comply with applicable legal and regulatory obligations.
We will not use your personal information for unrelated purposes unless permitted by applicable law or otherwise appropriately authorised.
4. Legal Basis for Processing
Where applicable, we process personal information on a lawful basis, which may include:
Your consent, where required.
Taking steps at your request before entering into a contract.
Performing a contract with you.
Meeting applicable legal obligations.
Other lawful grounds recognised by applicable data protection legislation.
Where we rely on consent, you may withdraw it, subject to applicable law. Withdrawal does not affect processing that took place lawfully before the withdrawal.
5. How We Share Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when reasonably necessary to operate our business and website, including:
Website hosting and technical support providers.
Business email and communication service providers.
Website security, maintenance, and performance providers.
Analytics or cookie-related service providers, where enabled.
Professional advisers or authorities where disclosure is legally required.
We limit information sharing to what is reasonably necessary for the relevant purpose and take appropriate steps to protect personal information.
We may also disclose information where necessary to establish, exercise, or defend legal claims or to protect our rights and the security of our services.
6. International Data Transfers
Some of our hosting providers or third-party service providers may process or store information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take appropriate measures to ensure that the transfer and subsequent processing comply with applicable data protection requirements.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including responding to enquiries, managing business relationships, maintaining appropriate records, resolving disputes, and meeting legal obligations.
Retention periods may vary depending on the type of information, the nature of the enquiry, and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to any lawful retention obligations.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on the applicable law and the circumstances of the processing, you may have the right to:
Request information about the personal data we hold about you.
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Object to or request restriction of certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your information where a right to data portability applies.
Lodge a complaint with the relevant data protection authority.
These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.
To exercise your rights, please contact us using the details in the Contact Us section below.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
These third parties operate under their own privacy policies and terms. We are not responsible for their privacy practices, content, or security.
We encourage you to review the privacy policy of any third-party website before providing personal information.
11. Children’s Privacy
Our website and services are intended primarily for individuals and businesses seeking professional surfacing and flooring solutions. We do not knowingly seek to collect personal information from children.
If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required by law.
12. Marketing Communications
We may contact you regarding your enquiry, quotation, site visit, or requested services.
We will only send promotional or marketing communications where permitted by applicable law and, where required, with your consent.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly. Opting out of marketing will not prevent us from sending necessary service-related communications.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or applicable legal requirements.
Any changes will be published on this page, together with an updated “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us.
Business Name: ResinStone Group
Email: haddad@resinstonegroup.ae
Telephone: +971 56 842 3444
Address: Warehouse Unit 5, Jebel Ali Industrial First, Dubai, United Arab Emirates
Website: https://resinstonegroup.ae/
We will review privacy-related requests and respond in accordance with applicable law.
